In accordance with the EU General Data Protection Regulation (GDPR) and the Austrian Datenschutzgesetz (DSG)
Responsible Party
Adelheid Brigitte Winkler, Saalachstraße 38, 5020 Salzburg, Austria. Email: office@heidi-winkler-care.com
General Information
The protection of your personal data is important to me. I process your data exclusively in accordance with applicable legal regulations (GDPR, DSG). This privacy policy explains what personal data I collect when you use this website and related services, why I collect it, and your rights regarding your data.
Website Hosting (WordPress)
This website is built on WordPress. When you visit this website, certain technical data is automatically collected by the hosting provider, including your IP address, browser type, operating system, referring URL, and time of access. This data is necessary for the proper functioning and security of the website. The legal basis is Art. 6(1)(f) GDPR (legitimate interest).
All-Inkl
Cookies
This website uses cookies to ensure basic functionality and to improve your user experience. Some cookies are technically necessary (e.g. session cookies), while others are used for analytics or marketing purposes. You can manage or disable cookies in your browser settings at any time. A cookie consent banner is displayed upon your first visit, allowing you to accept or reject non-essential cookies.
Contact
If you contact me via email or a contact form on this website, your provided data (name, email address, message content) will be stored for the purpose of processing your request and for follow-up communication. This data will not be shared with third parties without your consent. The legal basis is Art. 6(1)(b) GDPR (contract performance) or Art. 6(1)(f) GDPR (legitimate interest).
Email Marketing (GetResponse)
If you subscribe to my email list, your email address and name will be stored and processed by GetResponse (GetResponse S.A., Arkonska 6/A3, 80-387 Gdansk, Poland). GetResponse is used to send newsletters, updates, and course-related information. You can unsubscribe at any time using the link provided in every email. The legal basis is Art. 6(1)(a) GDPR (consent). GetResponse’s privacy policy: https://www.getresponse.com/legal/privacy
Payment Processing (CopeCart / Digistore24)
Online course purchases are processed through CopeCart (CopeCart GmbH, Berlin, Germany) or Digistore24 (Digistore24 GmbH, Hildesheim, Germany). When you make a purchase, your payment and contact data (name, email, address, payment details) are processed by the respective payment provider. I do not store your payment information directly. The legal basis is Art. 6(1)(b) GDPR (contract performance).
Scheduling & CRM (YouCanBook.me / vcita)
For appointment scheduling and client management, I use YouCanBook.me (YouCanBook.me Ltd, UK) and vcita (vcita Inc., Bellevue, WA, USA). When you book a session or interact with my scheduling system, your name, email address, and booking details are processed by these services. The legal basis is Art. 6(1)(b) GDPR (contract performance). Please note that vcita processes data in the USA; appropriate safeguards are in place under the EU-US Data Privacy Framework.
Video Hosting (Vimeo / YouTube)
Course videos may be hosted on Vimeo (Vimeo Inc., New York, USA). When you watch a video, Vimeo may collect data such as your IP address and viewing behavior. Vimeo’s privacy policy: https://vimeo.com/privacy
Some content may be embedded from YouTube (Google Ireland Limited, Dublin, Ireland). YouTube videos are embedded in privacy-enhanced mode where possible. Google’s privacy policy: https://policies.google.com/privacy
Analytics (Google Analytics)
Your Rights
Under the GDPR, you have the following rights regarding your personal data:
Supervisory authority:
Österreichische Datenschutzbehörde
Barichgasse 40–42, 1030 Wien
https://www.dsb.gv.at
Contact for data protection matters:
office@heidi-winkler-care.com
Legal Disclaimer, Professional Scope & Ethical Framework
Educational Purpose
The information provided on this website, in online courses, group calls, written materials, and related offerings is for educational and informational purposes only. It is not intended as medical advice, diagnosis, or treatment and does not replace individualized care from a qualified healthcare professional. All content is designed to support parental understanding, confidence, and informed decision-making.
Scope of Practice
I am a certified pediatric nurse and International Board Certified Lactation Consultant (IBCLC). My work focuses on education, guidance, and preventative parental support. I do not diagnose medical conditions, prescribe treatments, provide psychotherapy, trauma therapy, or offer emergency or crisis intervention through online courses or digital services.
Preventative & Guidance-Only Positioning
All offerings are preventative, educational, and supportive in nature. They are intended for families seeking guidance, orientation, and practical tools for everyday parenting situations. Content is not designed to address acute medical issues, severe psychological distress, complex trauma, or medical instability. If such concerns arise, families are encouraged to seek appropriate medical or therapeutic care.
Individual Variation
Every child and family is unique. Examples, exercises, and suggestions are general in nature and may not be suitable for every situation. Parents are encouraged to adapt information to their child’s age, health, temperament, and family context and to trust their own instincts.
Medical & Safety Disclaimer
If a baby or child shows signs of illness, poor weight gain, dehydration, breathing difficulties, persistent crying, developmental regression, or any other concerning symptoms, immediate medical evaluation by a qualified healthcare professional is essential.
No Guarantee of Outcomes
Parenting outcomes cannot be guaranteed. Progress depends on many factors, including a child’s development, health, environment, and family circumstances. All offerings provide tools, perspectives, and support — not promises or guarantees.
Mental & Emotional Health Boundary
This website and its offerings do not provide psychotherapy, counseling, or mental health treatment. If you are experiencing symptoms of depression, anxiety, trauma, or emotional distress, professional mental health support is strongly recommended.
Feeding Neutrality & IBCLC Ethics
As an IBCLC, I adhere to internationally recognized professional and ethical standards.
Any breastfeeding, bottle-feeding, or formula-related information provided is shared for general educational purposes only and does not replace an individualized, in-person or live consultation with an IBCLC or other qualified healthcare professional.
Conflict of Interest Statement
I do not receive financial compensation, sponsorships, commissions, or incentives from infant formula companies, baby food manufacturers, or feeding equipment brands. If products are mentioned as examples, this does not constitute endorsement.
Professional Lineage & Acknowledgement
My work integrates knowledge and experience gained through formal education, professional certifications, and continuing training, including (but not limited to):
Techniques and exercises are adapted, translated, and integrated into my own professional language and teaching style. Many practices — such as breathing, touch, regulation support, and body-based calming strategies — are part of broader interdisciplinary traditions and are shared here in an accessible, non-clinical, parent-empowering format.
Group Calls & Community Spaces
Group calls and community spaces are educational and supportive in nature. Information shared remains general and may not address individual medical or psychological complexities. While confidentiality within groups is encouraged, it cannot be guaranteed.
Jurisdiction & Responsibility
Services are provided under Austrian and European Union regulations. Participants are responsible for ensuring that the use of this content complies with local laws and professional regulations in their country of residence.